Having the evidence is not always the same as presenting the case effectively. Recoventy helps e-commerce businesses turn scattered information into a clear, structured response to every chargeback and payment dispute.
The challenge
Most e-commerce businesses already hold a lot of the information a dispute response needs: tracking numbers, proof of delivery, product descriptions, terms and conditions, refund policies, and past customer communication.
The problem is rarely a lack of evidence. It's that this information is scattered across different tools and inboxes, and it doesn't always directly address the specific claim a customer has made.
A tracking number on its own doesn't explain a "significantly not as described" claim. A returns policy on its own doesn't prove a package was delivered. Every dispute has its own story, and the response needs to speak to that story specifically, not just present whatever documents happen to be on hand.
Every dispute has a story. The evidence should explain it.
Our approach
Recoventy helps e-commerce businesses build a repeatable, structured dispute management process rather than handling each case from scratch.
Every case starts with the specific reason the customer or their bank has given. The right response depends on correctly identifying what is actually being claimed.
We collect the information connected to the order, from tracking and delivery data to product listings, policies and prior communication with the customer.
Scattered information is brought together and structured so it can be reviewed properly, rather than assembled under pressure at the last minute.
Not every document is useful for every claim. We review what has been gathered and identify what actually addresses the customer's specific claim.
We prepare the response and manage its submission to the relevant payment provider, within the applicable deadlines and requirements.
Every case is tracked through to its outcome, so you always know where things stand and what was learned for next time.
Where technology fits in
Technology has a real role to play in dispute management: tracking deadlines, organising documentation, and reducing repetitive manual work. But disputes are rarely identical, and the details that matter most are often specific to a single case.
Automation should reduce the repetitive work, without removing visibility and context from individual cases.
That's why every case Recoventy handles is reviewed by a person. Technology helps us work efficiently. It doesn't replace the judgement needed to understand what a specific dispute actually requires.
By payment provider
Different payment providers handle disputes differently, with different claim types, timelines and evidence requirements. Explore how Recoventy approaches disputes on the platforms you already use.
How PayPal claims work, what information matters for Item Not Received and Significantly Not as Described cases, and how a case can develop over time.
Read more →How Stripe disputes and chargebacks work, why different chargeback reasons need different evidence, and what matters before submission.
Read more →