PayPal disputes can involve different types of claims, and the information that actually matters depends on the specific circumstances of each case. Recoventy helps e-commerce businesses respond to PayPal disputes with the evidence that fits the claim.
Not every PayPal case is the same. A claim for a package that never arrived requires different information than a claim that a product wasn't as described. Understanding which claim type you're dealing with is the first step to responding effectively.
Claim types
Two common types of PayPal claims require different kinds of supporting information.
Claim type
These claims turn on whether the item was actually delivered, and whether that delivery can be clearly connected to the transaction in question. Relevant information may include:
Simply having a tracking number is not necessarily the same as clearly presenting evidence that addresses the customer's specific claim. The tracking data needs to be shown as relevant to this transaction, this address, and this timeframe.
Claim type
These claims turn on whether what was received matched what was reasonably expected, based on what was disclosed before purchase. Relevant information may include:
There can be a meaningful difference between what a customer expected and what was actually disclosed at the time of purchase. If relevant characteristics, conditions or limitations were clearly communicated beforehand, that context can matter when responding to the dispute.
Something to keep in mind
A PayPal dispute isn't always resolved with a single submission. A case can escalate, additional information can be requested, and documentation that wasn't relevant at the start can become important later on.
Keeping track of a case as it develops, and knowing what new information may be worth adding at each stage, is part of responding to it properly.
Having the evidence is not the same as presenting the case.
How Recoventy helps
Recoventy reviews each PayPal dispute individually, identifies the claim type involved, and gathers the specific information relevant to it. We organise that evidence, prepare the response, manage the case as it develops, and track it through to its outcome, all on a no recovery, no fee basis.